Resolved after 14 hours 27 minutes, affecting Outgoing Email, on November 21, 2024.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Nov 21, 2024, 06:27 PM UTC
We are aware of some cloud customers experiencing delays in sending outbound emails, and our team is investigating.
- identified Nov 21, 2024, 07:46 PM UTC
There is an issue with our email partner, Sendgrid. We are working with Sendgrid to resolve the problem. Customers using their own email accounts (e.g. Google, Office365, etc) are not affected by this.
- monitoring Nov 21, 2024, 08:31 PM UTC
We've implemented a workaround to the issue at Sendgrid and outbound email has resumed flowing.
- monitoring Nov 21, 2024, 08:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 22, 2024, 08:54 AM UTC
The issue at Sendgrid has been fully resolved.
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