Deskpro incident

Cloud Inbound Email Delays

Resolved after 3 hours 19 minutes, affecting Incoming Email, on January 16, 2025.

monitoring Jan 16, 2025, 01:50 PM UTC

Incoming email is now flowing as usual but some customers may still see some delays while we finish processing the backlog. We're monitoring closely.

Started
Jan 16, 2025, 12:31 PM UTC
Resolved
Jan 16, 2025, 03:50 PM UTC
Duration
3h 19m
Detected by Pingoru
Jan 16, 2025, 12:31 PM UTC

Affected components

Incoming Email

Update timeline

  1. investigating Jan 16, 2025, 12:31 PM UTC

    We are aware of some cloud customers experiencing delays in receiving emails in the EU region, and our team is investigating.

  2. monitoring Jan 16, 2025, 01:50 PM UTC

    Incoming email is now flowing as usual but some customers may still see some delays while we finish processing the backlog. We're monitoring closely.

  3. resolved Jan 16, 2025, 03:50 PM UTC

    This incident has been resolved.

Your product runs on more than Deskpro

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →