Deskpro incident

Cloud - Service Interruption

Resolved after 3 hours 49 minutes, on January 30, 2025.

resolved Jan 30, 2025, 07:01 PM UTC

A platform upgrade led to an unexpected load increase, causing a service interruption. We've scaled up resources.

Started
Jan 30, 2025, 03:11 PM UTC
Resolved
Jan 30, 2025, 07:01 PM UTC
Duration
3h 49m
Detected by Pingoru
Jan 30, 2025, 03:11 PM UTC

Update timeline

  1. investigating Jan 30, 2025, 03:11 PM UTC

    We are currently experiencing a service disruption. Our team is actively working to mitigate the issue and restore normal operations as quickly as possible.

  2. monitoring Jan 30, 2025, 03:41 PM UTC

    We have identified and resolved the issue that was disrupting service and are actively monitoring the situation.

  3. resolved Jan 30, 2025, 07:01 PM UTC

    A platform upgrade led to an unexpected load increase, causing a service interruption. We've scaled up resources.

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