Resolved after 5 hours 7 minutes, affecting Agent Interface and Billing Interface, on July 27, 2025.
Service from the third-party provider is being restored. Error rates are dropping as systems come back online. The situation is currently stable, and we’re actively monitoring for any changes.
Affected components
Update timeline
- identified Jul 27, 2025, 05:54 PM UTC
Some customers may experience issues with Voice and WhatsApp, and the Billing page may not load correctly. This stems from an ongoing problem with a third-party service we rely on. We've identified the cause and are actively monitoring the situation while also exploring potential workarounds to reduce impact. Updates will follow as we learn more.
- monitoring Jul 27, 2025, 09:08 PM UTC
Service from the third-party provider is being restored. Error rates are dropping as systems come back online. The situation is currently stable, and we’re actively monitoring for any changes.
- resolved Jul 27, 2025, 11:01 PM UTC
This incident has been resolved.
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