Deskbird incident

Temporary Email Service Impairment

Resolved after 4 hours, affecting section-194995 (api.deskbird.com) and section-194995 (app.deskbird.com) and 1 more, on March 2, 2026.

resolved Mar 02, 2026, 06:30 PM UTC

The email service impairment issue has been identified and resolved, and email functionality is operating normally again. We do not expect any ongoing impact on email deliverability. We apologize for the disruption and appreciate your patience.

Started
Mar 02, 2026, 02:30 PM UTC
Resolved
Mar 02, 2026, 06:30 PM UTC
Duration
4h
Detected by Pingoru
Mar 02, 2026, 02:30 PM UTC

Affected components

section-194995 (api.deskbird.com)section-194995 (app.deskbird.com)section-194995 (api.deskbird.com)section-194995 (app.deskbird.com)

Update timeline

  1. investigating Mar 02, 2026, 02:30 PM UTC

    Today between 15:30 and 19:30 CET, email delivery from our production application was temporarily impaired. During this period, system-generated emails (booking confirmations, check-in reminders, etc.) may not have been delivered.

  2. resolved Mar 02, 2026, 06:30 PM UTC

    The email service impairment issue has been identified and resolved, and email functionality is operating normally again. We do not expect any ongoing impact on email deliverability. We apologize for the disruption and appreciate your patience.

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