Deskbird incident
Service disruptions on api.deskbird.com and app.deskbird.com
Resolved after 1 hour 21 minutes, affecting section-194995 (api.deskbird.com) and section-194995 (app.deskbird.com), on July 22, 2025.
The previously reported issue impacting api.deskbird.com and app.deskbird.com has been resolved and full functionality has been restored. The root cause of this issue has been identified as an excessively resource intensive database migration. As a result we’ll be updating our pre-release database migration testing procedures to better identify and prevent these issues in the future. Thank you for your patience and understanding.
Affected components
Update timeline
- investigating Jul 22, 2025, 04:06 PM UTC
deskbird is currently investigating an issue impacting our application, resulting in api.deskbird.com and app.deskbird.com being unavailable. Our team is actively working to restore full functionality as quickly as possible. Thanks for your patience!
- resolved Jul 22, 2025, 05:27 PM UTC
The previously reported issue impacting api.deskbird.com and app.deskbird.com has been resolved and full functionality has been restored. The root cause of this issue has been identified as an excessively resource intensive database migration. As a result we’ll be updating our pre-release database migration testing procedures to better identify and prevent these issues in the future. Thank you for your patience and understanding.
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