Descript incident

Underlord

Resolved after 16 hours 7 minutes, affecting Agent, on September 10, 2026.

monitoring Sep 10, 2026, 11:15 PM UTC

Some users were receiving an “HTTP 500 Internal server error” when trying to use Underlord. Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If the issue continues occurring, please change the Underlord model from Auto (App Settings > General), and retry the same prompt.

Started
Sep 10, 2026, 11:15 PM UTC
Resolved
Sep 11, 2026, 03:22 PM UTC
Duration
16h 7m
Detected by Pingoru
Sep 10, 2026, 11:15 PM UTC

Affected components

Agent

Update timeline

  1. monitoring Sep 10, 2026, 11:15 PM UTC

    Some users were receiving an “HTTP 500 Internal server error” when trying to use Underlord. Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If the issue continues occurring, please change the Underlord model from Auto (App Settings > General), and retry the same prompt.

  2. resolved Sep 11, 2026, 03:22 PM UTC

    This issue is now resolved.

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