Platform: US - Service Portal access issues from Chicago and Los Angeles data centers

Update timeline

1. identified Dec 29, 2025, 06:32 PM UTC

   We are investigating reports of Delinea customers in the United States experiencing failures accessing the Platform and SSC websites when connecting through the Chicago, IL and Los Angeles, CA data centers. Customer in other US regions are not impacted. Our initial findings indicate the issue is caused by an upstream network Point of Presence (PoP) failure. We are actively working with our network vendors to remediate the problem. Workaround: If available, customers may temporarily switch to an alternate ISP or use a VPN to change the network routing to access the Platform and SSC websites. We will provide further updates as more information becomes available.

2. monitoring Dec 29, 2025, 11:17 PM UTC

   A fix has been implemented by our upstream network partner. We are continuing to monitor in order to ensure that there is no disruption in connectivity to our services.

3. resolved Dec 30, 2025, 02:24 AM UTC

   This incident has been resolved.

4. postmortem Jan 14, 2026, 04:45 PM UTC

   Root cause analysis is available [here](https://status.delinea.com/incidents/s1yv495d5w4k)