Privileged Access Service/ Cloud Suite: Authentication Issues

Update timeline

1. investigating Mar 08, 2026, 03:53 PM UTC

   We are receiving reports of a small subset of customers experiencing difficulties connecting to PAS/Cloud Suite due to Delinea rotating the wildcard.my.centrify.net certificate yesterday (March 7th). Sectigo certificates require a new root and intermediate certificates that can be manually downloaded from Sectigo for those systems that are not automatically updated. Our team is actively working on a KB article for this issue. Most systems have already pulled this updated certificate. While the KB Article is being created, in the meantime if you need to install the cert for your system, you can download it via the links below. Root Cert from Sectigo: https://crt.sh/?d=4256644734 Intermediate Cert from Sectigo: https://crt.sh/?d=4267304690 Information from Sectigo on the Root Cert rotation: https://www.sectigo.com/sectigo-public-root-cas-migration

2. identified Mar 08, 2026, 05:24 PM UTC

   The issue has been identified. Please see the links below to resolve. If you need to install the new root certs for your system, you can download it via the links below. Root Cert from Sectigo: https://crt.sh/?d=4256644734 Intermediate Cert from Sectigo: https://crt.sh/?d=4267304690 Information from Sectigo on the Root Cert rotation: https://www.sectigo.com/sectigo-public-root-cas-migration

3. identified Mar 08, 2026, 08:31 PM UTC

   We are continuing to work on a fix for this issue.

4. resolved Mar 09, 2026, 03:57 PM UTC

   This incident has been resolved.