dbt Cloud incident

[US Cell 3 AWS] Failed or broken AI responses in Copilot

Resolved after 3 hours, on April 13, 2026.

resolved Apr 13, 2026, 06:50 PM UTC

On April 13, 2026 we deployed a fix to correct this behavior and improved our validation to prevent similar errors going forward.

Started
Apr 13, 2026, 03:50 PM UTC
Resolved
Apr 13, 2026, 06:50 PM UTC
Duration
3h
Detected by Pingoru
Apr 13, 2026, 03:50 PM UTC

Update timeline

  1. identified Apr 13, 2026, 03:50 PM UTC

    Beginning 3:50pm UTC some users saw errors when using AI features in dbt Platform (dbt Copilot in Studio), and affected interactions did not complete as expected. The issue was caused by an issue with how our AI service handled cancelled requests, which could leave conversations in an invalid state.

  2. resolved Apr 13, 2026, 06:50 PM UTC

    On April 13, 2026 we deployed a fix to correct this behavior and improved our validation to prevent similar errors going forward.

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