[US Cell 4 AWS] Billing Admin Page Requests Intermittently Failing

Update timeline

1. investigating May 22, 2026, 04:22 PM UTC

   We're investigating an issue with the Billing Admin Page that is causing some requests to fail or time out with 5XX errors. This is impacting the Billing Usage in all instances. The team is working on a resolution and we will provide updates as soon as new information becomes available. Other dbt platform services (IDE, scheduler, runs, API) are not impacted and should be running as expected.

2. monitoring May 22, 2026, 04:44 PM UTC

   The issue with the Billing Admin Page that was causing requests to fail or time out with 5XX errors appears to have been resolved. All monitors have returned to green and we are continuing to monitor. Other dbt platform services (IDE, scheduler, runs, API) are not impacted and should be running as expected.

3. identified May 22, 2026, 07:23 PM UTC

   We have identified an issue with the Billing Admin Page that resulted in requests failing or timing out with 5XX errors. This is due to a bug with a third-party dependency, and the vendor is working on a fix. We will provide an update shortly.

4. monitoring May 22, 2026, 08:57 PM UTC

   Our third-party vendor has deployed a fix for the issue that was causing the Billing Admin Page to fail or time out with 5XX errors. The Billing Admin Page has returned to its normal state and we are continuing to monitor. Other dbt platform services (IDE, scheduler, runs, API) are not impacted and should be running as expected.

5. resolved May 22, 2026, 09:04 PM UTC

   The issue has been resolved, and all affected systems are now functioning normally. Our vendor has deployed a fix, and the Billing Admin Page has returned to normal. Please contact Support via email [email protected] "[email protected]": mailto:[email protected] if you continue to experience delays and are unsure of the root cause.