dbt Cloud incident
[APAC AWS] Bigquery connection jobs failing with error "Failed to generate profile due to incorrect credentials. Please double check credentials and try again."
Resolved after 1 hour 18 minutes, on May 12, 2026.
The issue has been resolved, and all affected systems are now functioning normally. We have put measures in place to prevent a recurrence. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause.
Update timeline
- investigating May 12, 2026, 07:30 AM UTC
We're actively investigating an issue with some deployment jobs using BigQuery connection failing to generate a profile and getting cancelled as a result. The symptoms would be cancelled job runs with statement "Failed to generate profile due to incorrect credentials. Please double check credentials and try again."
- monitoring May 12, 2026, 08:27 AM UTC
We have identified the underlying issue and have implemented a fix. We're continuing to monitor. Please contact us at [email protected] with any questions or concerns.
- resolved May 12, 2026, 08:49 AM UTC
The issue has been resolved, and all affected systems are now functioning normally. We have put measures in place to prevent a recurrence. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause.
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