dbt Cloud incident

[US Cell 3 AWS] target.user resolving to None in development environments

Resolved after 10 hours, on May 6, 2026.

resolved May 07, 2026, 02:40 AM UTC

The issue has been resolved, and all affected systems are now functioning normally. We have put measures in place to prevent a recurrence. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause. We thank you for your patience and understanding.

Started
May 06, 2026, 04:40 PM UTC
Resolved
May 07, 2026, 02:40 AM UTC
Duration
10h
Detected by Pingoru
May 06, 2026, 04:40 PM UTC

Update timeline

  1. investigating May 06, 2026, 04:40 PM UTC

    We're investigating an issue with Snowflake SSO profile generation that is causing target.user to resolve to "None" in development environments. The team is working on a resolution and we will provide updates as soon as new information becomes available.

  2. identified May 06, 2026, 11:10 PM UTC

    We have identified an issue with Snowflake SSO profile generation that resulted in target.user resolving to "None" in development environments. A fix is being implemented, and we will provide an update shortly.

  3. identified May 07, 2026, 12:16 AM UTC

    We are continuing the implementation of a fix to address the reported issue. We will provide an update as soon as the fix is deployed. Thank you for your patience.

  4. monitoring May 07, 2026, 01:38 AM UTC

    We have deployed a fix for the reported issue. dbt Studio has returned to its normal state and we are continuing to monitor. Please contact us at [email protected] with any questions or concerns.

  5. resolved May 07, 2026, 02:40 AM UTC

    The issue has been resolved, and all affected systems are now functioning normally. We have put measures in place to prevent a recurrence. Please contact Support via email [email protected] "[email protected]": http://[email protected] if you continue to experience delays and are unsure of the root cause. We thank you for your patience and understanding.

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