DataRobot incident
Issues with prediction requests against custom model deployments
Resolved after 34 minutes, affecting Website and API and 1 more, on July 2, 2026.
The issue is contained and the team has verified that predictions against Custom Models in all MTSaaS environments are healthy.
Affected components
Update timeline
- investigating Jul 02, 2026, 01:03 PM UTC
We are investigating issues in MTSaaS within EU region impacting prediction requests against Custom Models deployments.
- identified Jul 02, 2026, 01:20 PM UTC
The team root caused the issue causing HTTP 403 responses for Custom Model deployments in EU region. Mitigations were applied and the team is verifying the fix stabilized the service.
- resolved Jul 02, 2026, 01:37 PM UTC
The issue is contained and the team has verified that predictions against Custom Models in all MTSaaS environments are healthy.
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