DataRobot incident

Data Connectors Hanging on Creation

Resolved after 35 minutes, affecting AI Catalog and Data Ingest and AI Catalog and Data Ingest and 1 more, on November 4, 2025.

resolved Nov 04, 2025, 02:32 PM UTC

The Engineering team has successfully resolved the connection and processing timeouts affecting data operations in MTS Production. Services are now running stable.

Started
Nov 04, 2025, 01:57 PM UTC
Resolved
Nov 04, 2025, 02:32 PM UTC
Duration
35m
Detected by Pingoru
Nov 04, 2025, 01:57 PM UTC

Affected components

AI Catalog and Data IngestAI Catalog and Data IngestAI Catalog and Data Ingest

Update timeline

  1. investigating Nov 04, 2025, 01:57 PM UTC

    Users in MTS Production are not able to create new Data Connections, the process times out and Data Connection cannot be saved. The issue was reported for Snowflake connection, however other connections may be affected too. The Engineering team is actively investigating the issue.

  2. resolved Nov 04, 2025, 02:32 PM UTC

    The Engineering team has successfully resolved the connection and processing timeouts affecting data operations in MTS Production. Services are now running stable.

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