DataRobot incident
Some Users Facing Issues In Accessing Notebooks/Codespaces in US/EU/JP MTS.
Resolved after 1 day 1 hour, affecting Notebooks and Notebooks, on November 26, 2025.
Our team has deployed a fix for the issue. All the MTS environments are currently operational.
Affected components
Update timeline
- investigating Nov 26, 2025, 07:17 AM UTC
Some Users with GenAI licensing are facing issues in accessing Notebooks/Codespaces. Engineering team is checking into it.
- identified Nov 26, 2025, 10:30 AM UTC
Engineering team has identified the issue and hotfix is being applied to all MTS envs
- identified Nov 26, 2025, 01:28 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 26, 2025, 01:30 PM UTC
Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters.
- identified Nov 26, 2025, 02:04 PM UTC
Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters. The mitigation for Self Managed and STS deployments is in progress.
- identified Nov 26, 2025, 07:26 PM UTC
Our team has deployed a fix for the issue. All the MTS environments are currently operational.
- resolved Nov 27, 2025, 08:26 AM UTC
This incident has been resolved.
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