DataRobot incident
Users with language settings other than English in profile unable to launch or access AI apps on MTS
Resolved after 1 day, affecting AI Apps and AI Apps and 1 more, on April 25, 2025.
A fix has been applied to all production environments, no-code applications are operational in all languages.
Affected components
Update timeline
- investigating Apr 25, 2025, 08:44 AM UTC
Users with language settings other than English in profile unable to launch or access AI apps on MTS as the translation files are not loading correctly. As a workaround users can switch to English. We are actively investigating the issue and working on a fix.
- identified Apr 25, 2025, 09:59 AM UTC
Engineering has identified the root cause of the issue and is currently preparing a fix.
- identified Apr 25, 2025, 12:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 25, 2025, 12:19 PM UTC
ETA for the deployment of the hotfix to the Japan (JP) environment is approximately 4 hours.
- resolved Apr 26, 2025, 08:51 AM UTC
A fix has been applied to all production environments, no-code applications are operational in all languages.
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