Resolved after 59 minutes, affecting Website and Website and 1 more, on April 28, 2025.
The Engineering team has applied the fix to US and EU MTS and the Trial user creation has been restored across all MTS environments.
Affected components
WebsiteWebsiteWebsite
Update timeline
- identified Apr 28, 2025, 11:35 AM UTC
The Engineering team has identified the root cause and is woking on a fix.
- identified Apr 28, 2025, 12:14 PM UTC
The Engineering team has applied the fix to Japan MTS and the Trial user creation has been restored in that cluster. The team is now proceeding to apply the fix to US and EU MTS.
- resolved Apr 28, 2025, 12:35 PM UTC
The Engineering team has applied the fix to US and EU MTS and the Trial user creation has been restored across all MTS environments.
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