DataRobot incident

Notebooks sessions getting terminated.

Resolved after 14 hours 58 minutes, affecting Notebooks and Notebooks, on May 12, 2025.

resolved May 13, 2025, 11:24 AM UTC

Engineering has successfully applied the fix, and all notebooks are now running as expected across all MTS environments.

Started
May 12, 2025, 08:25 PM UTC
Resolved
May 13, 2025, 11:24 AM UTC
Duration
14h 58m
Detected by Pingoru
May 12, 2025, 08:25 PM UTC

Affected components

NotebooksNotebooks

Update timeline

  1. investigating May 12, 2025, 08:25 PM UTC

    Subset of running notebooks sessions getting terminated in all environments (US/EU/JP). Multiple customers are impacted. Engineering team investigating the root cause.

  2. monitoring May 12, 2025, 10:24 PM UTC

    Engineering has found the potential root cause and applied a fix. Engineering is now monitoring impacted services.

  3. resolved May 13, 2025, 11:24 AM UTC

    Engineering has successfully applied the fix, and all notebooks are now running as expected across all MTS environments.

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