DataRobot incident
Users in APAC region are experiencing network issues when accessing application endpoints in US MTS
Resolved after 1 day 12 hours, affecting Website, on September 9, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Sep 09, 2025, 05:39 AM UTC
We've identified that some users in Japan are experiencing an intermittent login issue when trying to access the US MTS. The engineering team is currently investigating.
- investigating Sep 09, 2025, 11:26 AM UTC
Users in APAC are experiencing network issues when accessing application endpoints in US MTS. Engineering is investigating potential ISP-related networking issues in APAC region. Affected customers are encouraged to try using a different network and/or browsers to mitigate the issue.
- monitoring Sep 09, 2025, 02:02 PM UTC
Users can now access US MTS cluster from APAC region and issue recovered. The engineering team will continue monitoring this issue.
- monitoring Sep 09, 2025, 06:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 10, 2025, 06:03 PM UTC
This incident has been resolved.
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