Resolved after 1 day 22 hours, affecting API, on May 14, 2025.
After investigation, we resolved an issue causing slowdowns and some timeouts in job logging queries. We also added rules to mitigate a series of malformed requests that were not successfully connecting to QUE endpoints, but were also slowing or causing some timeouts for QUE user clients. This appears to have resolved the issues we were seeing. If you continue to experience any connection timeouts, please contact Dataclay support.
Affected components
Update timeline
- investigating May 14, 2025, 05:07 PM UTC
We are investigating some QUE API gateway timeouts on the /jobs endpoint. We will update as we discover more information.
- monitoring May 15, 2025, 02:47 PM UTC
After investigating the timeout issue with the QUE API endpoints, we have identified two possible causes. We have issued a fix and are monitoring activity.
- resolved May 16, 2025, 03:42 PM UTC
After investigation, we resolved an issue causing slowdowns and some timeouts in job logging queries. We also added rules to mitigate a series of malformed requests that were not successfully connecting to QUE endpoints, but were also slowing or causing some timeouts for QUE user clients. This appears to have resolved the issues we were seeing. If you continue to experience any connection timeouts, please contact Dataclay support.
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