Databox incident
Issues with metrics setup and with using metric builder
Resolved after 20 hours 35 minutes, affecting Data & Sync Platform, on November 22, 2024.
We experienced an issue with metric preparation processes today, November 22, between 4:50 AM - 7:25 AM CET (10.30 PM Nov 21 - 1.25 AM Nov 22 EDT). During this time issues occured with setting up metrics and using the metric builder. Issue has been resolved and steps were taken to prevent similar behaviour in the future.
Affected components
Update timeline
- resolved Nov 22, 2024, 08:21 AM UTC
We experienced an issue with metric preparation processes today, November 22, between 4:50 AM - 7:25 AM CET (10.30 PM Nov 21 - 1.25 AM Nov 22 EDT). During this time issues occured with setting up metrics and using the metric builder. Issue has been resolved and steps were taken to prevent similar behaviour in the future.
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