Databox incident
Data disappearing from individual blocks on Databoards
Resolved after 8 hours 24 minutes, affecting Databox Web Application, on January 16, 2025.
The issue has been resolved. Data is available on all blocks on Databoards. If it should still be missing on any of the blocks, reloading the app will restore the data. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
Affected components
Update timeline
- investigating Jan 16, 2025, 07:50 AM UTC
We’re experiencing issues, where data is temporarily not displayed on certain blocks on Databoards. Data is in fact available and can be restored by making changes on the affected block (changing date ranges, etc.). Data also re-appears on blocks on its own after several hours. The issue is very random at this point. We are working on the matter and will share updates soon.
- resolved Jan 16, 2025, 04:14 PM UTC
The issue has been resolved. Data is available on all blocks on Databoards. If it should still be missing on any of the blocks, reloading the app will restore the data. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].
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