Databox incident
Google Sheets connection process ends with error Setup Incomplete
Resolved after 23 minutes, affecting Data & Sync Platform, on June 24, 2025.
Issue resolved. For the Google Sheets data sources in ‘Setup Incomplete’ status: simply click on ‘Complete setup’ to finish the connection process. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].
Affected components
Update timeline
- investigating Jun 24, 2025, 08:31 PM UTC
We have identified an issue where all newly connected Google Sheets files end up in a status with error ‘Setup Incomplete’. Metrics cannot be created for these sources. Previously connected Google Sheets work as expected and metrics can be created and edited for those. We’re investigating the behaviour and will share updates soon.
- resolved Jun 24, 2025, 08:54 PM UTC
Issue resolved. For the Google Sheets data sources in ‘Setup Incomplete’ status: simply click on ‘Complete setup’ to finish the connection process. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or [email protected].
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