Resolved after 2 days 21 hours, affecting Self Service (account.dat.com), on June 10, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jun 10, 2025, 02:15 PM UTC
We are currently experiencing a service disruption affecting our self-service portal. Some customers may be unable to reactivate service or manage users. Our engineering team has identified the root cause as an outage with one of our third-party service providers. We are in close contact with their support team and are monitoring their status for updates. All other services are operating normally. We sincerely apologize for any inconvenience this may cause. We will provide another update as soon as possible. Thank you for your patience.
- monitoring Jun 13, 2025, 09:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 13, 2025, 11:46 AM UTC
This incident has been resolved.
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