Daily incident

Issues with transcriptions and captions

Resolved after 6 hours 51 minutes, affecting Core Call Experience, on February 2, 2026.

monitoring Feb 02, 2026, 06:34 PM UTC

We're seeing extremely low error rates, but Deepgram hasn't resolved their incident yet, so we'll keep monitoring.

Started
Feb 02, 2026, 03:45 PM UTC
Resolved
Feb 02, 2026, 10:37 PM UTC
Duration
6h 51m
Detected by Pingoru
Feb 02, 2026, 03:45 PM UTC

Affected components

Core Call Experience

Update timeline

  1. identified Feb 02, 2026, 03:45 PM UTC

    We're tracking a Deepgram incident that is causing problems with transcription events, as well as captions in Daily Prebuilt: https://status.deepgram.com/incidents/rp0jzltym9kw

  2. identified Feb 02, 2026, 04:56 PM UTC

    We're continuing to see very brief occurrences of slow or missing transcription data from the Deepgram streaming endpoint. We're talking to Deepgram engineers and continuing to monitor the situation.

  3. monitoring Feb 02, 2026, 06:34 PM UTC

    We're seeing extremely low error rates, but Deepgram hasn't resolved their incident yet, so we'll keep monitoring.

  4. resolved Feb 02, 2026, 10:37 PM UTC

    This incident has been resolved.

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