Resolved after 5 hours 27 minutes, affecting SIP/PSTN, on March 12, 2025.
We've deployed a fix, and we're monitoring for any further issues.
Affected components
Update timeline
- investigating Mar 12, 2025, 03:19 PM UTC
We're investigating an issue that's causing delays in audio connection for a some SIP/PSTN calls.
- identified Mar 12, 2025, 03:59 PM UTC
We're getting reports of delayed audio from some customers using SIP dialin and dialout. When the phone user joins the call, they can talk and others will hear them, but the phone user won't hear any audio from other call participants (bot or human) for the first 20-30 seconds. We're continuing to troubleshoot the issue, and we'll post here as soon as we have more info.
- identified Mar 12, 2025, 06:45 PM UTC
We've identified the issue, and we're testing a fix in our staging infrastructure. We'll post another update when we've deployed the fix.
- monitoring Mar 12, 2025, 08:26 PM UTC
We've deployed a fix, and we're monitoring for any further issues.
- resolved Mar 12, 2025, 08:46 PM UTC
This incident has been resolved.
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