Resolved after 1 hour 3 minutes, affecting SIP/PSTN, on April 17, 2025.
It appears that SignalWire rolled back the change, and the errors have stopped. We are monitoring for any further issues.
Affected components
Update timeline
- investigating Apr 17, 2025, 07:33 PM UTC
We're investigating elevated error rates from SignalWire when provisioning SIP/PSTN resources. If you're creating rooms with dial-in or dial-out enabled and it isn't absolutely necessary, you can remove those params from your room creation request to successfully create rooms.
- identified Apr 17, 2025, 07:57 PM UTC
SignalWire has confirmed that they made an unannounced change that's causing the problem, and they're working to revert it. We're also working on a quick production update to work around the issue if they can't revert quickly enough.
- monitoring Apr 17, 2025, 08:11 PM UTC
It appears that SignalWire rolled back the change, and the errors have stopped. We are monitoring for any further issues.
- resolved Apr 17, 2025, 08:36 PM UTC
This incident has been resolved.
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