CybSafe incident

Delays to Nudges sent via email

Resolved after 53 minutes, affecting Emails, on May 30, 2025.

resolved May 30, 2025, 04:37 PM UTC

The backlog of email based Nudges is now resolved and we're fully operational again.

Started
May 30, 2025, 03:44 PM UTC
Resolved
May 30, 2025, 04:37 PM UTC
Duration
53m
Detected by Pingoru
May 30, 2025, 03:44 PM UTC

Affected components

Emails

Update timeline

  1. monitoring May 30, 2025, 03:44 PM UTC

    We've experienced delays in sending a number email based nudges up to 18 hours, we have resolved the issue and expect the backlog to be resolved before 7pm BST.

  2. monitoring May 30, 2025, 04:28 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved May 30, 2025, 04:37 PM UTC

    The backlog of email based Nudges is now resolved and we're fully operational again.

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