CybSafe incident

Phishing campaigns not fully processing

Resolved after 2 days 15 hours, affecting PHISH, on July 21, 2025.

monitoring Jul 22, 2025, 03:03 PM UTC

An additional fix has been deployed to prevent an edge case where phishing emails weren't scheduled. We're continuing to monitor for further issues.

Started
Jul 21, 2025, 03:56 PM UTC
Resolved
Jul 24, 2025, 07:55 AM UTC
Duration
2d 15h
Detected by Pingoru
Jul 21, 2025, 03:56 PM UTC

Affected components

PHISH

Update timeline

  1. investigating Jul 21, 2025, 03:56 PM UTC

    We're aware of an issue where some phishing campaigns haven't been fully processed, resulting in new emails not being sent as expected. We're currently investigating this problem.

  2. monitoring Jul 21, 2025, 06:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 22, 2025, 03:03 PM UTC

    An additional fix has been deployed to prevent an edge case where phishing emails weren't scheduled. We're continuing to monitor for further issues.

  4. resolved Jul 24, 2025, 07:55 AM UTC

    This incident has been resolved.

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