Resolved after 32 minutes, affecting Conversions, on May 28, 2026.
## Overview On 29 May 2026, an issue within the production environment affected certain FX trading services, including trade and swap execution for a subset of clients. The disruption occurred between 15:05 and 15:37 UTC, with an incident duration of approximately 32 minutes from onset to full service restoration. The issue was addressed through corrective actions, after which services resumed normal operation, supported by ongoing monitoring. ## Client Impact During this period, a limited number of clients may have experienced: * Intermittent issues when submitting trade request * Temporary delays in swap processing, primarily relating to automated activity Functionality remained available throughout. The impact was limited in scope and duration, and other platform services continued to operate as expected. No data integrity issues were identified, and no client action was required. ## Root Cause The issue was associated with a service configuration inconsistency between dependent components involved in trading flows with network partners. Currencycloud Confidential
Affected components
Update timeline
- resolved May 28, 2026, 04:02 PM UTC
We experienced a temporary disruption impacting FX trading services between 15:05 and 15:37 UTC. During this time, some client trade requests were unsuccessful, while quote requests were not impacted. The issue has now been resolved, and services have been fully restored. We continue to monitor systems to ensure ongoing stability.
- postmortem Jun 02, 2026, 09:45 PM UTC
## Overview On 29 May 2026, an issue within the production environment affected certain FX trading services, including trade and swap execution for a subset of clients. The disruption occurred between 15:05 and 15:37 UTC, with an incident duration of approximately 32 minutes from onset to full service restoration. The issue was addressed through corrective actions, after which services resumed normal operation, supported by ongoing monitoring. ## Client Impact During this period, a limited number of clients may have experienced: * Intermittent issues when submitting trade request * Temporary delays in swap processing, primarily relating to automated activity Functionality remained available throughout. The impact was limited in scope and duration, and other platform services continued to operate as expected. No data integrity issues were identified, and no client action was required. ## Root Cause The issue was associated with a service configuration inconsistency between dependent components involved in trading flows with network partners. Currencycloud Confidential
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