Resolved after 1 day 21 hours, affecting Payments, on October 29, 2025.
**Overview** An incident regarding potential USD payment processing delays was investigated and resolved. Communications were issued and Banking Partner systems were monitored throughout. **Client Impact** Payment processing was confirmed to have operated normally, and no client impact was observed. Potential delays were communicated proactively while systems were monitored. **Root Cause** External vendor systems used by our Banking Partner experienced service disruptions due to wide cloud service outages, that could lead to slower wire processing. **Remediation** The Banking Partner restored normal processing by resolving the underlying vendor system issues. Ongoing monitoring was conducted to ensure service stability and prevent recurrence. ###### Currencycloud Confidential
Affected components
Update timeline
- monitoring Oct 29, 2025, 05:20 PM UTC
Our local USD network partners are currently experiencing delays in wire transaction processing due to a service disruptions. Incoming and outgoing USD payments may be delayed. Our teams are actively working with our partners to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience and understanding.
- monitoring Oct 30, 2025, 05:25 PM UTC
Our local USD network partners are currently being monitored following reports of service disruptions. At this time, payment processing is operating normally, and no impact to transactions has been observed. Our teams continue to review the situation with our partners to ensure service stability and preempt any potential delays. We will provide further updates as more information becomes available. Thank you for your patience and understanding.
- resolved Oct 31, 2025, 03:01 PM UTC
The issue impacting our local USD network partners has been resolved. We have confirmed that payment processing operated normally throughout the incident, and no client impact was identified.
- postmortem Nov 04, 2025, 11:31 AM UTC
**Overview** An incident regarding potential USD payment processing delays was investigated and resolved. Communications were issued and Banking Partner systems were monitored throughout. **Client Impact** Payment processing was confirmed to have operated normally, and no client impact was observed. Potential delays were communicated proactively while systems were monitored. **Root Cause** External vendor systems used by our Banking Partner experienced service disruptions due to wide cloud service outages, that could lead to slower wire processing. **Remediation** The Banking Partner restored normal processing by resolving the underlying vendor system issues. Ongoing monitoring was conducted to ensure service stability and prevent recurrence. ###### Currencycloud Confidential
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