Resolved after 1 hour 25 minutes, affecting Conversions, on November 17, 2025.
# Overview On the evening of the 17th November, some clients experienced intermittent issues when creating conversions or retrieving FX rates. The issue was traced to an unexpected disruption with our third-party FX provider. # Client Impact A number of Clients encountered errors when attempting to create conversions or access live FX rates. No data integrity issues occurred, and all systems are now fully operational. # Root Cause A service disruption at our FX provider caused intermittent failures in rate retrieval and conversion creation. We are working with our FX provider to improve monitoring and alerting to detect and mitigate similar issues more quickly. Additionally, we are enhancing our internal fallback logic and observability around FX rate ingestion.
Affected components
Update timeline
- investigating Nov 17, 2025, 07:25 PM UTC
We are investigating an issue impacting clients creating conversions and getting rates
- investigating Nov 17, 2025, 08:16 PM UTC
We are actively working with our FX provider to resolve the issue, be advise there is currently no impact to APAC conversions
- resolved Nov 17, 2025, 08:50 PM UTC
This incident has been resolved.
- postmortem Nov 20, 2025, 03:27 PM UTC
# Overview On the evening of the 17th November, some clients experienced intermittent issues when creating conversions or retrieving FX rates. The issue was traced to an unexpected disruption with our third-party FX provider. # Client Impact A number of Clients encountered errors when attempting to create conversions or access live FX rates. No data integrity issues occurred, and all systems are now fully operational. # Root Cause A service disruption at our FX provider caused intermittent failures in rate retrieval and conversion creation. We are working with our FX provider to improve monitoring and alerting to detect and mitigate similar issues more quickly. Additionally, we are enhancing our internal fallback logic and observability around FX rate ingestion.
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