Resolved after 1 hour 24 minutes, affecting Balances, on December 11, 2025.
**Overview** An issue occurred where funding transactions became stuck in the screening stage, resulting in delays in processing. Normal processing was restored after corrective actions were applied to the affected services. **Client Impact** Clients experienced delays in funding availability, so their account balances did not reflect deposits as quickly as expected. **Root Cause** The delays were caused by communication failures between internal services due to DNS instability. This prevented completion updates from propagating, leaving transactions in intermediate states. **Remediation** DNS infrastructure was remediated, enabling services to resume normal communication and clear the backlog. ###### Currencycloud Confidential
Affected components
Update timeline
- investigating Dec 11, 2025, 12:06 PM UTC
We are investigating an issue causing delays in funding processing. Our team is working to reduce the backlog and restore normal processing as soon as possible.
- resolved Dec 11, 2025, 01:30 PM UTC
The delays in funding processing have been resolved. Normal processing times have been fully restored, and all systems are operating as expected. If you continue to experience any issues, please contact our support team.
- postmortem Dec 16, 2025, 10:30 AM UTC
**Overview** An issue occurred where funding transactions became stuck in the screening stage, resulting in delays in processing. Normal processing was restored after corrective actions were applied to the affected services. **Client Impact** Clients experienced delays in funding availability, so their account balances did not reflect deposits as quickly as expected. **Root Cause** The delays were caused by communication failures between internal services due to DNS instability. This prevented completion updates from propagating, leaving transactions in intermediate states. **Remediation** DNS infrastructure was remediated, enabling services to resume normal communication and clear the backlog. ###### Currencycloud Confidential
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