Resolved after 3 hours 40 minutes, affecting Payments, on December 30, 2025.
# Overview Some customers saw incorrect status information for RON payments with a value date of 29/12, where payments appeared as “submitted” instead of completed. All payments were processed successfully and on time with no delays . # Root Cause The issue was caused by a temporary synchronization failure with our Network Partner payment processing system and the internal status display platform. While payments were completed correctly, the confirmation messages were not reflected properly in the status display, resulting in outdated payment statuses. # Remediation and Prevention The issue was promptly resolved by correcting the affected payment statuses and successful processing. To help prevent similar issues in the future, additional monitoring will be implemented to detect status mismatches and strengthen the reliability of status updates for specific payment dates and corridors.
Affected components
Update timeline
- investigating Dec 30, 2025, 09:07 AM UTC
We are aware of an issue affecting the status display of RON payments with a value date of 29/12. These payments have been processed successfully and handled as expected. We are currently investigating why the payment status is not reflecting correctly in the system. This is a status display issue only and does not impact payment processing. Further updates will be provided as available.
- resolved Dec 30, 2025, 12:48 PM UTC
The issue affecting the status display of RON payments with a value date of 29/12 has been resolved. Payment statuses are now reflecting correctly, and no further issues have been identified. All payments were processed as expected throughout.
- postmortem Jan 02, 2026, 05:30 PM UTC
# Overview Some customers saw incorrect status information for RON payments with a value date of 29/12, where payments appeared as “submitted” instead of completed. All payments were processed successfully and on time with no delays . # Root Cause The issue was caused by a temporary synchronization failure with our Network Partner payment processing system and the internal status display platform. While payments were completed correctly, the confirmation messages were not reflected properly in the status display, resulting in outdated payment statuses. # Remediation and Prevention The issue was promptly resolved by correcting the affected payment statuses and successful processing. To help prevent similar issues in the future, additional monitoring will be implemented to detect status mismatches and strengthen the reliability of status updates for specific payment dates and corridors.
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