Currencycloud incident

FX Trade Date Amendments and BARX Execution Failures

Resolved after 16 minutes, affecting Conversions, on February 17, 2026.

postmortem Feb 20, 2026, 10:08 AM UTC

# Overview Between 17:15 and 17:31 UTC, some FX transactions in select GBP currency pairs experienced intermittent failures affecting trade date amendments and executions. The issue was identified and resolved within 16 minutes. # Client Impact Impact was limited to specific GBP pairs, with no confirmed financial or data integrity impact. All other FX services operated normally. # Root Cause The incident was caused by a temporary disruption involving an external network partner supporting certain FX transaction flows. # Remediation Connectivity was restored following corrective measures by the partner, and services are now fully operational with continued monitoring in place.

Started
Feb 17, 2026, 05:15 PM UTC
Resolved
Feb 17, 2026, 05:31 PM UTC
Duration
16m
Detected by Pingoru
Feb 17, 2026, 05:15 PM UTC

Affected components

Conversions

Update timeline

  1. investigating Feb 17, 2026, 05:15 PM UTC

    We are currently investigating an issue affecting certain FX transactions involving GBP currency pairs, including GBP/USD and GBP/EUR. Clients may experience failures when submitting trade date amendments for FX deals or when executing trades via BARX in impacted pairs. Our technical teams are actively working to identify the root cause and restore normal service as quickly as possible.

  2. resolved Feb 17, 2026, 05:31 PM UTC

    The issue impacting certain GBP currency pairs, including GBP/USD and GBP/EUR, has now been resolved. The root cause was identified as an external network partner issue. The partner has confirmed remediation, and services have been fully restored. Trade date amendments and BARX executions are now processing as expected. We will continue to monitor closely to ensure ongoing stability.

  3. postmortem Feb 20, 2026, 10:08 AM UTC

    # Overview Between 17:15 and 17:31 UTC, some FX transactions in select GBP currency pairs experienced intermittent failures affecting trade date amendments and executions. The issue was identified and resolved within 16 minutes. # Client Impact Impact was limited to specific GBP pairs, with no confirmed financial or data integrity impact. All other FX services operated normally. # Root Cause The incident was caused by a temporary disruption involving an external network partner supporting certain FX transaction flows. # Remediation Connectivity was restored following corrective measures by the partner, and services are now fully operational with continued monitoring in place.

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