Resolved after 4 days 6 hours, affecting Paydirect.io / Direct, on February 20, 2026.
# **Overview** During a development rollout for the Bulk Upload feature, the new flow did not consistently retain the “on behalf of” \(OBO\) account behaviour. # **Client Impact** A very small number of records were created under the house account instead of the intended sub‑accounts during Bulk Upload activity. # **Root Cause** A recent update to the bulk‑upload process introduced a change in how account information was passed between internal services. In certain cases, this caused the system to default to the house account instead of the selected sub‑account. The issue was quickly identified and corrected. **Currencycloud Confidential**
Affected components
Update timeline
- identified Feb 20, 2026, 09:31 AM UTC
We are currently experiencing an issue with the Bulk Upload feature. As a temporary measure, the service has been disabled while our team works on a resolution. All other platform functionality remains operational. We will provide an update as soon as more information becomes available.
- identified Feb 20, 2026, 09:33 AM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 24, 2026, 03:38 PM UTC
The issue impacting the Bulk Upload feature has now been resolved. We will continue to monitor closely to ensure ongoing stability of this feature.
- postmortem Mar 03, 2026, 03:50 PM UTC
# **Overview** During a development rollout for the Bulk Upload feature, the new flow did not consistently retain the “on behalf of” \(OBO\) account behaviour. # **Client Impact** A very small number of records were created under the house account instead of the intended sub‑accounts during Bulk Upload activity. # **Root Cause** A recent update to the bulk‑upload process introduced a change in how account information was passed between internal services. In certain cases, this caused the system to default to the house account instead of the selected sub‑account. The issue was quickly identified and corrected. **Currencycloud Confidential**
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