Currencycloud incident

Payment Tracking Unavailable

Resolved after 2 hours 40 minutes, affecting API, on March 2, 2026.

postmortem Mar 04, 2026, 05:19 PM UTC

# Overview A certificate used by the Swift Microgateway service reached its expiry. resulting in a number of requests passing through the gateway returning with “expired certificate” error messages. # Client Impact The Swift payment tracking flow experienced temporary failures. # Root Cause The issue stemmed from the certificate lifecycle reaching its end, which only became visible once the expiration date was reached on live hosts. Once each host was updated, connectivity and authentication validated successfully.

Started
Mar 02, 2026, 10:00 AM UTC
Resolved
Mar 02, 2026, 12:40 PM UTC
Duration
2h 40m
Detected by Pingoru
Mar 02, 2026, 10:00 AM UTC

Affected components

API

Update timeline

  1. investigating Mar 02, 2026, 10:00 AM UTC

    We are investigating an issue that is impacting clients using Payment Tracking for SWIFT Payments.

  2. resolved Mar 02, 2026, 12:40 PM UTC

    The incident has now been resolved.

  3. postmortem Mar 04, 2026, 05:19 PM UTC

    # Overview A certificate used by the Swift Microgateway service reached its expiry. resulting in a number of requests passing through the gateway returning with “expired certificate” error messages. # Client Impact The Swift payment tracking flow experienced temporary failures. # Root Cause The issue stemmed from the certificate lifecycle reaching its end, which only became visible once the expiration date was reached on live hosts. Once each host was updated, connectivity and authentication validated successfully.

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