Degraded Performance – Local DKK Payments

Update timeline

1. investigating Mar 31, 2026, 05:37 PM UTC

   We are currently investigating an issue affecting a subset of DKK payments. Customers may experience delays in processing due to an issue with one of our network partners. Our team is actively working with the partner to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.

2. resolved Apr 01, 2026, 09:33 AM UTC

   The issue affecting a subset of DKK payments has been resolved. Payment processing has returned to normal, and any delayed transactions are now being completed. We will continue to monitor closely to ensure ongoing stability. Thank you for your patience.

3. postmortem Apr 14, 2026, 02:54 PM UTC

   # **Overview** An issue impacted the processing of certain DKK payments, where payments did not progress as expected despite funds being successfully received by our DKK network partner. # **Client Impact** Some payments experienced delays in completion. The majority were processed on the same day, with a small number completing the following business day. # **Root Cause** The delay was caused by a processing gap on the side of our DKK network partner, where incoming funds were not promptly applied, preventing payments from completing as expected. # **Remediation** The issue was resolved following intervention with our DKK network partner to apply the funds and complete processing.