Investigating – RON Local Payment Status Updates

Update timeline

1. investigating Apr 07, 2026, 03:53 PM UTC

   We are currently investigating an issue affecting the status updates for some RON local payments. Payments are processing as expected, however status confirmations may temporarily appear delayed due to pending acknowledgements from our RON network partner. This may cause some payments to display as incomplete even though they are being processed normally. We are working closely with the network partner to receive the outstanding acknowledgements and update payment statuses accordingly. No action is required from clients at this time.

2. resolved Apr 08, 2026, 01:58 PM UTC

   This incident has been resolved.

3. postmortem Apr 14, 2026, 02:52 PM UTC

   # **Overview** A high volume of RON payments experienced delays in status updates, remaining in a “submitted” state longer than expected. The issue primarily affected larger batch submissions. # **Client Impact** Payments were processed as expected however, status updates were delayed, causing transactions to remain in a “submitted” state longer than usual. # **Root Cause** The delay was caused by processing constraints on the side of our network partner following increased volumes after a bank holiday, which impacted the timely issuance of status updates. # **Remediation** We confirmed that payments were successfully received and processed by our network partner and continued to monitor progress to completion. We are working closely with the partner to improve the timeliness of status updates and reduce the likelihood of similar delays during peak volume periods.