Cumulocity incident

Unplanned downtime | cumulocity.com

Resolved after 3 hours 20 minutes, affecting cumulocity.com API Services and cumulocity.com MQTT Services and 1 more, on February 17, 2026.

monitoring Feb 17, 2026, 10:01 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 17, 2026, 09:52 AM UTC
Resolved
Feb 17, 2026, 01:12 PM UTC
Duration
3h 20m
Detected by Pingoru
Feb 17, 2026, 09:52 AM UTC

Affected components

cumulocity.com API Servicescumulocity.com MQTT Servicescumulocity.com LWM2M Service

Update timeline

  1. investigating Feb 17, 2026, 09:52 AM UTC

    A routine upgrade resulted in unplanned downtime of cumulocity.com. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.

  2. monitoring Feb 17, 2026, 10:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 17, 2026, 01:12 PM UTC

    This incident has been resolved.

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