Crossref incident

Submission log emails not being sent for all registrations

Resolved after 7 days 9 hours, affecting Admin tool, on October 27, 2025.

identified Oct 28, 2025, 04:06 PM UTC

The issue has been identified and a fix is being implemented.

Started
Oct 27, 2025, 06:10 PM UTC
Resolved
Nov 04, 2025, 03:27 AM UTC
Duration
7d 9h
Detected by Pingoru
Oct 27, 2025, 06:10 PM UTC

Affected components

Admin tool

Update timeline

  1. investigating Oct 27, 2025, 06:10 PM UTC

    We have found that starting on 24th October around 1800 UTC that not all submissions logs are being emailed to our members. Our technical team is investigating. -IF

  2. investigating Oct 27, 2025, 09:04 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 28, 2025, 04:06 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Nov 04, 2025, 03:27 AM UTC

    This incident has been resolved.

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