Dropped sessions when adding contributors to Metadata Manager registrations

Update timeline

1. investigating Dec 02, 2025, 07:54 PM UTC

   Several members have reported that their sessions have been dropped (screen turning white) when attempting to add contributor metadata to their registrations within Metadata Manager - https://www.crossref.org/metadatamanager/. Members facing this issue should register their metadata without contributors and then use the new record registration form - https://manage.crossref.org/records - to import those records so their contributors can be added to the metadata. Please contact our support team - [email protected] - if you have questions. - IF

2. resolved Jan 02, 2026, 07:06 PM UTC

   We have deprecated - https://www.crossref.org/deprecated/ - our previous Metadata Manager tool. Members who previously made use of Metadata Manager to register their metadata should move to our new form - https://manage.crossref.org/records. Please contact our support team - [email protected] - if you have questions. - IF