Crossref incident
Members reporting errors when attempting to update records using the new Metadata Manager
Resolved after 23 days 20 hours, affecting New Metadata Manager, on December 16, 2025.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Dec 16, 2025, 07:17 PM UTC
We have had members reporting ‘Error Loading Metadata’ failure messages in the new Metadata Manager tool -https://manage.crossref.org/records - when updating existing records. Our technical team is investigating. -IF
- identified Dec 16, 2025, 08:55 PM UTC
The issue has been identified. This bug is only affecting DOIs with more than one /. Those DOIs will continue to trigger the ‘Error Loading Metadata’ failure messages until we fix the issue. -IF
- identified Jan 05, 2026, 08:03 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 09, 2026, 03:44 PM UTC
This incident has been resolved.
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