Crossref incident

Degraded performance: Metadata Plus

Resolved after 2 days 22 hours, affecting Plus REST API, on August 22, 2025.

investigating Aug 22, 2025, 02:47 PM UTC

We've had a Metadata Plus user sending bursts of very large numbers of queries which is knocking out the REST API Plus pool for a number of minutes at a time throughout the day today. We are working to get in contact with the Plus user in question to correct the behavior, but those large bursts of queries are causing some intermittent instability to the Plus pool. -IF

Started
Aug 22, 2025, 02:47 PM UTC
Resolved
Aug 25, 2025, 01:24 PM UTC
Duration
2d 22h
Detected by Pingoru
Aug 22, 2025, 02:47 PM UTC

Affected components

Plus REST API

Update timeline

  1. investigating Aug 22, 2025, 02:47 PM UTC

    We've had a Metadata Plus user sending bursts of very large numbers of queries which is knocking out the REST API Plus pool for a number of minutes at a time throughout the day today. We are working to get in contact with the Plus user in question to correct the behavior, but those large bursts of queries are causing some intermittent instability to the Plus pool. -IF

  2. resolved Aug 25, 2025, 01:24 PM UTC

    This incident has been resolved.

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