Crossref incident

Partial Metadata Indexing Failure at the REST API (Starting 3rd September and continuing)

Resolved after 1 day 1 hour, affecting Public REST API and Polite REST API, on September 11, 2025.

identified Sep 11, 2025, 09:30 PM UTC

The issue has been identified and a fix is being implemented.

Started
Sep 11, 2025, 11:56 AM UTC
Resolved
Sep 12, 2025, 01:14 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 11, 2025, 11:56 AM UTC

Affected components

Public REST APIPolite REST API

Update timeline

  1. investigating Sep 11, 2025, 11:56 AM UTC

    We have found that some records failed to be indexed by the REST API on 3rd September, and continuing. Our technical team is investigating. -EA

  2. identified Sep 11, 2025, 09:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 12, 2025, 01:14 PM UTC

    This incident has been resolved. -IF

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