Resolved after 4 hours 53 minutes, affecting API v1.0 and Segmentation and 1 more, on October 29, 2024.
The event lag has now been fully processed as of 15:25 (CET) and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.
Affected components
Update timeline
- identified Oct 29, 2024, 01:42 PM UTC
We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent events are not instantly visible. Our Engineering Team is on it and we will post an update as soon as one is available. Your CrossEngage Team.
- monitoring Oct 29, 2024, 02:31 PM UTC
The event lag has now been fully processed as of 15:25 (CET) and all events are fully caught up. We will keep the state of this incident in monitoring for a few more hours. If you have any questions feel free to reach out to us. Your CrossEngage Team.
- resolved Oct 29, 2024, 06:36 PM UTC
This incident has been resolved.
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