Resolved after 4 hours 35 minutes, on January 28, 2025.
Everything is back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. Your CrossEngage Team.
Update timeline
- investigating Jan 28, 2025, 04:20 PM UTC
We have detected a delay in processing/indexing of events. This affects event data, user updates are processed normally. The data is queuing and it will be visible in your segments with delay. Campaign dispatching is not directly affected, but segmentation might be affected. Our Engineering Team is already working on it. Your CrossEngage Team.
- monitoring Jan 28, 2025, 05:48 PM UTC
Everything is back to normal. Our engineers will keep monitoring the situation in the upcoming hours, but no more disruption is expected. Your CrossEngage Team.
- resolved Jan 28, 2025, 08:55 PM UTC
This incident has been resolved.
Your product runs on more than CrossEngage
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services