Resolved after 19 hours 36 minutes, affecting API v1.0 and Segmentation and 1 more, on September 22, 2025.
All delays have been processed normally in the past hours. We will continue monitoring for a few hours. Your ActivatePro Team
Affected components
Update timeline
- identified Sep 22, 2025, 12:03 PM UTC
We have detected a delay in the processing of updates sent to our system. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected, but segmenting might be as most recent updates are not instantly visible. This affects mostly user updates since yesterday morning around 9am (CEST), affected events during that time are mostly processed by now. Our Engineering Team is on it and we will post an update as soon as one is available. Your ActivatePro Team.
- identified Sep 22, 2025, 04:25 PM UTC
Our developers found out that delays only happened for some users, not all of them equally, so some updates may have been processed quickly as usual while others were queued. The system is still processing the delays in user updates, but in some cases it may still take a few hours to fully resolve. We apologize for the inconvenience. Your ActivatePro Team.
- monitoring Sep 23, 2025, 05:42 AM UTC
All delays have been processed normally in the past hours. We will continue monitoring for a few hours. Your ActivatePro Team
- resolved Sep 23, 2025, 07:39 AM UTC
This incident has been resolved.
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