Offsite Campaign Sales Data Display Issue (Non-EUR Markets)

Update timeline

1. investigating Nov 05, 2025, 05:22 PM UTC

   We’ve identified an issue affecting offsite campaign reporting for markets operating in currencies other than EUR. Sales data in the UI currently display values converted to EUR but with the local currency sign (e.g., 30 JPY instead of 5,200 JPY). Impact: - KPIs impacted: Sales, ROAS - Scope: All offsite retailers not using EUR - Root cause: Under investigation Please note: This is a UI display issue only — campaign performance, data collection, and delivery remain unaffected. We’re actively working on a fix and will update this incident once the issue is resolved.

2. identified Nov 06, 2025, 02:24 PM UTC

   Update - We’ve identified the root cause of the issue affecting offsite campaign reporting for markets operating in currencies other than EUR. Our teams are currently building a fix, with the release planned for November 12th, 2025. Please note: This is a UI display issue only — campaign performance, data collection, and delivery remain unaffected. We appreciate your continued patience and understanding while we work to fully resolve this issue.

3. resolved Nov 12, 2025, 05:02 PM UTC

   The fix for the issue affecting Offsite campaign reporting in markets using currencies other than EUR has been successfully deployed to production today. From now on, newly calculated values for Sales and ROAS will display correctly for all CMax Offsite clients. Please note that this was a UI display issue only — campaign performance, data collection, and delivery were not affected at any point. Thank you for your patience and understanding while we worked to resolve this issue.